Performance Management

Performance Management

Performance management of a company is measured against the objectives set. Therefore performance is positive if it meets or exceeds the objectives. It is negative if it is lower than the objectives. Thus the gap between objectives and performance comes from a voluntary (decision-making) or non-voluntary change (external event). Hence to evaluate changes and performance of the company, performance indicators are used. In addition good performance management ensures optimal, balanced and sustainable performance of the company. So below are the objectives of the model.

Objectives of Performance Management

1. Ensure optimal, balanced and sustainable performance of the company
2. Develop a comprehensive, systematic, integrated and flexible method of identifying, evaluating, analyzing and managing performance
3. Develop best practices for management
4. Make informed decisions
5. Better manage change

Conditions for Good Performance Management

1. Performance indicators must be aligned with the company’s strategy and must support performance management
2. They should focus on management activities, performance tools, performance conditions. Along with management skills, stakeholder satisfaction
3. Moreover the system should focus on the most important indicators
4. Also the process must be simple and remain simple and flexible

Groups of Performance Indicators

Performance indicators are grouped into two groups: external indicators (from outside the company) and internal indicators (from within the company).

1. External Indicators

External indicators focus on changes in the business environment (political, economic, technological, sociological changes, changes in markets, customers, competitors, products, suppliers) . Moreover that can have a positive influence (opportunities) or negative (risks) on the objectives and strategies of the company.

2. Internal Indicators

Internal indicators cover changes and management activities of the company’s strategy, processes, resources, performance factors.

More From Business Study Notes:- Performance Appraisal

Performance Management Process

1. Identify the Performance Indicators

• What are the important changes in the external and internal environment of the company?
• And what are the changes that can have a positive or negative effect on the company’s performance?
• What are the performance indicators required to manage changes in the company’s management activities?
• Identify the level of importance and probability (positive or negative effect) of performance.

2. Evaluate the Performance

• To evaluate performance according to its importance and likelihood of positive or negative effect.
• Evaluate the performance of management activities, performance tools, performance conditions, required skills, stakeholder satisfaction.
• Evaluate the performance indicators.

3. Analyze the Performance

• Where does the company’s performance come from?
• What are the causes and consequences of performance?
• What is the acceptable level of performance?
• Are the performance indicators adequate?
• Can we give up tracking some performance?

4. Develop Action Plans

Possible actions:

• Identify the performance that the significance and likelihood of consequences are high.
• Identify management activities that require performance indicators.
• Must develop action plans.

Performance Management Practices

1. Enhance performance management across the enterprise.
2. Develop an ongoing process of evaluating performance in the company.
3. Integrate the process into processes.
4. Evaluate performance against the company’s strategic objectives.
5. Set performance objectives, in consultation with those involved, to continually exceed past results.
6. Retighten management of performance in all aspects and at all levels of the company.
7. Evaluate the performance of strategies, processes, development projects, management tools, management skills, departments.
8. Evaluate the performance indicators and re-evaluate them continuously.
9. Review and regularly improve methods and tools for identifying, evaluating, analyzing and improving performance.
10. Review and regularly improve methods and tools for identifying, evaluating, analyzing and improving performance indicators.
11. Perform extreme situation simulations to measure the effectiveness of the performance indicators.
12. Involve managers in the process of identifying, evaluating, analyzing and improving performance.
13. Organize training courses to master the concepts and tools.
14. Form a Performance Management Committee to approve the policy and tools and to regularly evaluate the changes.
15. Develop information systems to provide all the information needed to manage performance.
16. Also regularly evaluate the performance of the process.
17. Thus communicate the results to the managers

How to Conduct Performance Management?

Performance management can be done in a variety of ways. Therefore when it comes to performance assessment, there are few methods in the literature. 

Define Performance Objectives

You may use goal-tracking software, create a map throughout the office, send out an e-mail, distribute a flyer in the office. Moreover host meetings, or do any of these items in turn to identify and outline goals. Thus if the performance standards or organization goals aren’t clearly stated. Then your workers won’t be able to achieve them. However this is the first step toward successful performance of management.

When it comes about explaining their priorities or business objectives. Actually employers aren’t always as straightforward as they should be. Moreover workers don’t always come forward to ask follow-up questions when they’re uncertain or unsure about anything. Therefore present the message when you outline priorities and objectives to ensure that it is understood. Furthermore, workers have a reference and, most importantly, meetings are held to check on results.

Behavioral Approach

Employees are graded on how they behave and how much work they put in. Thus behaviors are observed and assessed. Therefore this method can be used to provide detailed feedback on actions as well as to map out desired potential behaviors. In addition when individual effects are difficult to quantify, this method is appropriate. Therefore individual team members, support personnel, and HR practitioners are all examples.

Result-Oriented Strategy

Employees are assessed using objective criteria in this process. Moreover the emphasis is on production, both in terms of quality and quantity, rather than input. When there are several ways to complete a task, this method is appropriate. Thus what matters is the end product, not how it was achieved. Therefore employees in call centers with unique performance indicators, as well as salespeople, are examples.

Regular Meetings

These meetings may be held on a weekly, monthly, or as-needed basis. In addition make sure everyone on your team understands that attendance is needed. Basically this improves the accuracy of the progress reviews and helps you to make plans for the future. Hence when holding these meetings, be sure to have a clear objectives se in your mind. 

• Following Up on Peer Recommendations
• Discussing praise and areas for improvement with the team
• Rewarding or incentivizing certain team members who are actively meeting their goals
• Plans for the Next Phase of Projects