Cognitive Banking Definition
One of the current challenges of banking is to improve the efficiency and agility of processes for the client. Cognitive banking and automation will be the key to defining future banking. The context in which the banks are is a state where margins are getting smaller, profitability is low and it is difficult to grow. On the other hand, the “Fintech” are emerging, which mainly attack the most profitable sectors within the bank itself and arise as new competitors or allies, depending on how they approach it.