According to Gartner customer experience management is a “practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy is known as customer experience management. This strategy demand process change and many tactics for its accomplishment. Before going into the detail of Customer Experience Management, talk about […]
What is SWOT Analysis and How to do it
SWOT analysis is a strategic planning tool employed to analyze the strengths, weaknesses, opportunities & threats included in any business venture, project or even in any particular situation. Actually, SWOT analysis first time used by Albert Humphrey, who performed a research project in 1970 at Stanford University. SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats) is […]
Direct Marketing and Forms of Direct Marketing
Direct marketing is defined as communicating directly with the targeted customers on an individual basis so that immediate response can be obtained. Interaction must take place in Direct Marketing and therefore it is called two-way of communication. Types of Direct Marketing Direct marketing is spreading rapidly and it is done by a number of ways. […]
4Ps of Marketing / Basic Ingredients of Marketing Mix
4Ps of Marketing Marketing mix is composed of 4 basic ingredients generally known as 4Ps of marketing. All the marketing activities revolve around these 4Ps of marketing, which are product, price, place and promotion. There are 3 additional P’s that are also becoming important recently, but still these 4Ps of marketing are considered as the basis […]
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