Sales Tips to Train New Employees:- Hiring a new salesperson is a long process. But what about a beginner who has never sold before? They need a lot of sales tips to survive from the very start of their career and even more complex task. A salesperson must master many skills to become excellent in his field. This is what makes it difficult to train young recruits who have never had a prospect on the phone or have never attended an appointment. Product training, commercial behavior, customer relations, expression and assurance, reactivity and listening, and understanding of objections all are important things to consider.
So many essential land skills to acquire that will make your recruits a real good commercial. Developing these skills is essential to the success of your teams and we will help you to establish your business.
Sales Tips to Train New Employees
Here are four essential lessons or sales tips to teach your new employees to help them become seasoned salespeople.
Building a Customer-Oriented Organization
If the man has two ears and one mouth, it is to listen to two more than he speaks – Confucius. Having a listening ability is an essential quality of a good commercial. Listening is the first phase of the sales process. Indeed, the first step of discussion with a prospect is to determine needs, understand desires, to know his prospect. This first step, if mastered, will subsequently allow the sales process to start in a coherent and optimal way. A salesperson with no customer-oriented behavior will remain focused on his product and will miss the first crucial information that the prospect could have delivered. Train your new recruits to be experts in their products and develop their listening skills, Reflection and adaptation. A good rule to teach new business is that whatever you say to your customer should add value to the conversation.
The ability to listen and understand the prospect is sometimes a complicated step to mastery since it often reflects the maturity and experience of your recruit. Coach your teams to guide them towards the development of client intimacy and always have in mind customer satisfaction, which must be at the heart of concerns in every step of opportunity management. The ability to listen and understand the prospect is sometimes a complicated step to mastery since it often reflects the maturity and experience of your recruit. Coach your teams to guide them towards the development of client intimacy and always have in mind customer satisfaction, which must be at the heart of concerns in every step of opportunity management.
The ability to listen and understand the prospect is sometimes a complicated step to mastery since it often reflects the maturity and experience of your recruit. Coach your teams to guide them towards the development of client intimacy and always have in mind customer satisfaction, which must be at the heart of concerns in every step of opportunity management.
Tell a Story
An experienced manager always learns to humanize both the company in which he works and the product he sells. Knowing how to tell a story is paramount to selling its product. A sales pitch does not have to be a long list of features that ensure wisely. Your new salespersons would find it difficult to appropriate the product and understand its human dimension if you leave them alone in front of a training manual. Coach your young recruits and tell their stories. Storytelling is a powerful method that, if well mastered, will bring value. Storytelling is crucial in the beginning of your sales process.
It helps to arouse the imagination, curiosity and capture the attention of a prospect. Discover an exciting video about storytelling, its approaches and its implementation, realized by Christian Godefroy, writer and teacher of positive thinking. Place humanity and authenticity at the heart of your product and your sales strategy and you will be rewarded by both your passionate salespersons and your receptive prospects.
Develop Motivational Leadership
Motivational leadership focuses on behaviors that have an impact on team motivation and commitment. To be commercial is to conduct appointments, to have conversations on the telephone … It is therefore a profession where the human being is at the heart of the work and it is important not to be overtaken by this same human side . Indeed, the first appointments of customers of a commercial can be complicated and do not succeed. The key is to teach your new commercial what to do when this happens.
Teach him to have the courage and maturity not to take the objection personally and not to be carried away by negative emotions. Accompany your teams to develop perseverance and a state of mind of continuous improvement with each objection. Set up debriefing sessions at the end of each appointment to guide them as they go towards success. If properly managed, failure is one of the key steps to success. These actions will motivate your sales forces as they will feel accompanied and listened to.
Read emotions in Non-Verbal Communication
Albert Mehrabian tells us that in the transmission of a verbal message, the meaning of the words would count for only 7%, while the tone and the voice would count for 38%, and above all, the visual impression would count for 55% in the Interpretation of what is said. Develop your ability to analyze micro expressions in your new sellers. You know those little fleeting facial expressions that appear when someone tries to unconsciously or deliberately contain an emotion. Help your sales people understand why these micro-expressions can be very beneficial. For example, if you detect a disappointment note in a customer’s voice, you will be able to share your feelings with him for immediate feedback.
Understanding the non-verbal will allow your new teams to perform well during the prospecting and negotiation phases with your prospects. A playful and rewarding way to work this analytical ability is to organize some sessions with comedians or experts in body language. Detecting these micro-expressions will bring real added value to your sales teams. These tips are part of an intuitive personal development approach. If you coach your teams according to these 4 basic principles, they will evolve naturally in a positive way. Keep in mind that the human being is the most important component in the sales process!