How to Communicate with Customers? After your company wins a customer, you achieve a bond that should not be broken and that is maintained through communication. What means, that the department in charge of serving as a bridge between the company and the client, has to be attentive to the requests or requirements of the same.
For this, exist according to the business experts there are 5 effective ways to communicate with customers, but it must be taken into account that not all methods are appropriate for each situation or client. Below are few ways to learn how to communicate with customers in business.
How to Communicate with Customers in Business
- Email. Send short e-mail messages, with the most important content in the first sentence and a clear subject line; because some people never read beyond the first line of any email.
- Bulletins. A copy of a newsletter should be sent to customers when new services or products are available and you will see how many respond by asking about what is sent.
- Telephone. If you need to talk to a customer in detail and for one reason or another, no one has time for a meeting and it is urgent, a phone call is still the best communication channel.
- Skype. For regular communications or weekly meetings you can use Skype. The call can last only 30 minutes for both party to catch up and also allows people who are not in the same city or country to participate in the conversation.
- Social media (messages from LinkedIn, Facebook and Twitter): It should be known that to be in contact by social networks should use private or direct messages according to the network by which they will communicate with the client, this for Avoid that if you are talking about costs or some inconvenience, the rest of the social network community does not know about it. As described in the text of the note there are several ways of communication with the client, so there are no excuses to say that could not be contacted. Make your best effort and keep that customer informed that you do not want to lose.
Characteristics of an Aggressive Communicator
An aggressive communicator is a totally closed person, who is not able to listen to the other, therefore speaks only of himself, has a strong voice, often shouts and has a fixed and penetrating stare. According to business experts, an aggressive communicator has the following characteristics:
- They are people who defend their rights and interests in excess, regardless of those of others.
- They think that if they do not behave aggressively, they will be excessively vulnerable.
- They put everything in terms of win-lose and are governed by the rule of dominion-submission.
- In the short term they get what they want from others, so they feel powerful and strong.
- Use accusatory finger and rejection or approving movements.
- It feeds on passive behavior to redefine its aggressive nature.
- Think that “the weaker the others, the stronger I am.”
In any situation try to measure your gestures and words, they talk a lot about you. Being an aggressive communicator does not lead to anything and you can end up being a lonely person in the working world?
10 Topics Banned in the Office
The worker spends the most time of the day in the office, so you start developing friendly bonds with some of your co-workers. Usually, these types of relationships generate conversations of subjects that are outside the work area. When a friendship exists, it becomes difficult to know where the line between what is work and what is personal in the routine conversations is. However, it should be noted that there are issues that should not be shared with office colleagues. To avoid falling into issues that is not of interest to your co-worker:
- Information about your salary
- Your medical history
- Constant protests about work and working conditions
- The cost of your personal purchases
- Details of your intimate relationships
- Politics and religion
- Changes in your lifestyle and personal problems
- Profile of your blogs or social pages on the web
- Unrestrained hangovers and weekends
- Racist comments or out of place
If you have touched any of these issues in your conversations in the office, it is time you started avoiding them. Try to talk about other topics.